SHIPPING INFORMATION:

All orders received by 2:00 PM EST Monday through Friday will ship the same day, unless item is out of stock. Any order received after 2:00 PM EST will be shipped the next business day. All callcare products are shipped via UPS. Orders are shipped "freight prepaid" unless otherwise specified. Claims for loss or damage in transit should be made immediately with callcare on "freight prepaid" shipments, or with the carrier on "freight collect" shipments.

Special Shipping Instructions: Any special instructions will be listed on each individual order. Delivery of product to a carrier from callcare shall constitute delivery to purchaser; and regardless of freight payment, title and risk of loss or damage in transit shall pass to purchaser at that time. Great care is taken in the packing of each callcare product. We cannot be held responsible for breakage after having received "in good order" receipts from the transportation company. In case of shortage in shipments, callcare must be notified of the shortage within five days after receipt of material.

Product Return Policy: All items to be returned must have a Return Authorization Number. The returned products must be unused in order to receive credit towards future purchases. callcare does not give cash refunds.

Restocking Charges:

CUSTOM ORDERS: Product made specially for you order cannot be returned. This includes all Breath Activated call cords.

SPECIAL ORDERS: Product not stocked by callcare and ordered specifically for your order will have a 50% restocking charge.

ALL OTHER ORDERS: Any product returned within 60 days of ship date will not have any restocking charge. Returns over 60 days will be subject to callcare approval. Any item processed for shipping can be cancelled but requires written or verbal approval from callcare.

Payment Terms: Orders will be Net 30 days upon approval of credit. Other payment terms are COD, Check in Advance and Credit Card (Visa, MasterCard and American Express). Credit Card information must be on file with Callcare prior to placing a credit card order via www.callcareonline.com.